Company: Sidex Limited
Address: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
Business Registration Number: 77708649
Email: contact@zehvra.com
Welcome to Zehvra. We’re committed to delivering your order quickly, securely, and with full transparency. Please review our Shipping Policy below to understand how we handle processing, delivery, and customer service.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. Once dispatched, you will receive an email with your tracking details.
2. Free Shipping & Returns
We offer free shipping and free returns on all orders over €30. Your order will be processed and shipped within 1–2 business days for a fast delivery experience.
3. Delivery Time
All orders are delivered through our FastTrack courier service. Estimated delivery times:
- France & Europe: 2–3 business days
- International Orders: 5–9 business days
Delivery times may vary depending on courier performance, customs clearance, or unexpected logistical delays.
4. Tracking Information
Every order includes tracking for your peace of mind. Once your parcel ships, you’ll receive an email containing the tracking number and a direct link to follow your delivery status.
5. Damaged or Missing Packages
If your parcel arrives damaged or does not arrive within the estimated timeframe, please contact us within 48 hours of the issue at contact@zehvra.com. Our support team is available 24/7 to assist you and ensure a prompt resolution.
6. Order Accuracy & Address Details
Please double-check your shipping address and contact details before completing your purchase. We are not responsible for delivery delays or losses caused by incorrect or incomplete addresses provided by the customer.
7. 60-Day Money-Back Guarantee
We proudly offer a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 60 days for a full refund—no questions asked. For eligible returns, Zehvra covers the return shipping cost on orders over €30.
8. Taxes & Duties
All prices displayed on our website include VAT. International customers outside the EU are responsible for any import duties or taxes that may apply upon delivery.
9. Customer Support
Our customer service team is available 24/7 to assist you with shipping, tracking, or order inquiries.
📧 contact@zehvra.com
📍 UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
🏢 Operated by Sidex Limited