1. Where is Zehvra based?
Zehvra is operated by Sidex Limited, headquartered in Hong Kong. We work with trusted global logistics partners and regional fulfillment centers to ensure fast, reliable delivery across Europe and worldwide.
2. How long does delivery take?
- France & Europe: Typically delivered within 5–9 business days after dispatch.
- International Orders: Usually delivered within 7–15 business days, depending on destination and customs processing.
Orders are processed within 1–2 business days. Tracking information is sent via email once your parcel has shipped.
Note: International customers may be subject to import duties or customs fees depending on local regulations.
3. Do you offer international shipping?
Yes, we provide international shipping to most destinations worldwide. Rates and delivery times vary by region and are displayed at checkout before payment.
4. How can I track my order?
Once your order has been shipped, you’ll receive an email containing your tracking number and courier link. You can track your shipment at any time until delivery.
5. What payment methods do you accept?
- Credit / Debit Cards – Visa, Mastercard, and American Express
- PayPal – where available
All payments are processed securely through encrypted third-party gateways such as Stripe or Shopify Payments. We do not store your card details on our servers.
6. Can I change or cancel my order after placing it?
You may request a change or cancellation before your order is processed or shipped. Once dispatched, the order cannot be modified. Please contact our support team immediately at contact@zehvra.com.
7. What is your return policy?
We offer a 60-day money-back guarantee on eligible items. Returns are accepted for products that are defective, damaged, or unsatisfactory within 60 days of delivery. Items must be unused and in their original packaging. Please review our Refund Policy for complete details.
8. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We’ll arrange a replacement or refund promptly at no extra cost.
9. Do you restock sold-out items?
Some collections are limited edition and may not be restocked. Subscribe to our newsletter to receive restock and new-collection updates.
10. How can I contact customer support?
📧 Email: contact@zehvra.com
📍 Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)
🏢 Operated by: Sidex Limited
📍 Address: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
Business Registration Number: 77708649