Company: Sidex Limited
Address: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
Business Registration Number: 77708649
Email: contact@zehvra.com
Thank you for shopping with Zehvra. We want you to feel completely confident in every purchase. If your order doesn’t meet your expectations, our flexible 60-Day Money-Back Guarantee ensures you can shop with peace of mind.
1. 60-Day Money-Back Guarantee
You may return your order within 60 days of receiving it for a full refund or exchange — no questions asked. This applies to all eligible items purchased directly from Zehvra.com.
To qualify, the item must be unused, in its original packaging, and in the same condition as received.
2. Free Returns on Orders Over €30
We cover the cost of return shipping for all orders above €30. For orders under this amount, the customer is responsible for return postage unless the return is due to an error or defect on our part.
3. Non-Returnable Items
For hygiene and quality reasons, certain products cannot be returned:
- Worn, washed, or altered clothing
- Accessories, intimate apparel, or custom-made products
- Items marked as “Final Sale” or “Clearance” at the time of purchase
4. How to Start a Return
To initiate a return, please contact us at contact@zehvra.com with your order number and reason for return (photos if applicable).
Our support team will review your request and provide a return authorization and instructions within 24 hours.
Please do not send your item back without prior confirmation, as unauthorized returns may not be processed.
5. Refund Processing
Once we receive and inspect your return, we’ll notify you of approval or rejection. Approved refunds are issued within 7–10 business days to your original payment method.
Original shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll arrange a replacement or full refund immediately at no extra cost.
7. Order Cancellations
Orders can be canceled or modified only before processing or shipment. Once an order has been dispatched, cancellation is no longer possible.
8. Late or Missing Refunds
If more than 10 business days have passed since your refund approval and you haven’t received the funds, please contact your bank or payment provider first. If the issue persists, email us at contact@zehvra.com and we’ll assist promptly.
9. Contact Us
Our customer service is available 24 hours a day to help with refunds, exchanges, or any policy-related questions.
📧 contact@zehvra.com
📍 UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
🏢 Operated by Sidex Limited